Oh, no! We're sorry that happened! Please email our Client Service team at help@lacolombe.com and include your order number along with a photo of the damaged product you received, including the packing slip. Once we have that information, we’ll be able to issue a refund for any items that were damaged or missing.
We currently offer refunds rather than reshipments as part of our efforts to reduce our environmental impact and support more sustainable shipping practices.
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