• The tracking information says "delivered," but I have not received my order.

We have found that it is common for packages to be marked as delivered prematurely, and they are often delivered within about 24 hours of the delivery notice.

If you received a delivery notification or checked the tracking information to see that your package was marked "delivered," we ask that you check with your neighbors, building, and physical surroundings to ensure the order wasn’t left somewhere or picked up by someone else (this happens frequently!). 

If your order was sent via UPS SurePost, please check the USPS tracking number within the UPS tracking information to ensure the delivery notification you saw was not UPS transferring the package to your local post office. On rare occasions, packages may be scanned by the carrier a day or two before they are delivered.

If you can't find the order, please email our Client Service team at [e-mail], and we'll explore options for sending you a replacement order.