• I canceled my subscription. Why did I still receive a shipment?

If you canceled your subscription and still received an order, your order may have already been processed when you canceled the subscription or the cancellation was not processed successfully. Subscription cancellations and modifications must be made at least 24 hours before the upcoming order date. If you are unsure if your subscription was canceled successfully, please log in to your account and click on Manage Subscriptions to view current and past subscription details.