• What is the return policy?

Whole Bean or Ground Coffee

If you have any issues with or simply do not like the coffee we sent you, no worries at all! From the day you receive your coffee, you have (30) days to reach out to [e-mail] and initiate a return. Undesired coffee must be sent back in its original packaging and include the Return Form below, filled out with all pertinent information, including if you would like a refund or an exchange. We are unable to provide prepaid return labels unless the product is being returned due to a La Colombe error.

Mail your return back to: 

La Colombe Coffee Roasters

2620 E. Tioga Street

Philadelphia, PA, 19134

We’ll be happy to find and send you another coffee you’ll love (of the same value or less) or refund the cost of the coffee once your return has been received. 

Latte and Cold Brew Cans

We do not accept returns or exchanges for any of our canned coffees.

If you have just placed your order with the incorrect Latte or Cold Brew product, please email [e-mail] with CANCEL/UPDATE in the subject line. We will do our best to hold your order before it ships so you can place an order for the correct item. 

If you feel that you have identified a quality issue with one of our canned products, please contact our Client Service team at [e-mail]. In your email, please provide the following information ( a clear picture works as well!) 

Product Type (including flavor)

Best-By Date

Lot Number (on the bottom of the can)

Location of Purchase (including orders on our website)

Brewing Accessories and Merchandise

Unused merchandise and unopened brewing equipment can be returned to our warehouse within two weeks of purchase for a full refund or exchange.

Returns can be shipped to:

La Colombe Coffee Roasters

2620 E. Tioga Street

Philadelphia, PA, 19134

For opened items that have an issue, please contact the manufacturer to confirm the warranty of the product and to request a replacement. If it is unclear who you should reach out to for an issue with merchandise or brewing equipment, you can contact us by emailing [e-mail] and we can help!

Teas

Unfortunately, we cannot accept returns or offer exchanges for Tea products.  If you have questions or concerns regarding this, please reach out to [e-mail], and our Client Service team can assist.

Café Purchases

For coffee and merchandise purchased through one of our Cafes, we are unable to accept returns or exchanges through our website. Coffee in its original packaging and unused merchandise can be returned within two weeks to the Café from which it was purchased. 

Please note that any orders placed online will be shipped and cannot be picked up at a retail cafe.