Whole Bean or Ground Coffee
From the day you receive your coffee, you have (30) days to reach out to help@lacolombe.com and initiate a return. Undesired coffee must be returned in its original packaging and include the Return Form below, filled out with all pertinent information, including if you would like a refund or an exchange. We cannot provide prepaid return labels unless the product is being returned due to a La Colombe error.
Mail your return back to:
La Colombe Coffee Roasters
2620 E. Tioga Street
Philadelphia, PA, 19134
We’ll be happy to find and send you another coffee you’ll love (of the same value or less) or refund the cost of the coffee once your return has been received.
Lattes and Cold Brew
We do not accept returns or exchanges for any of our latte or cold brew products.
If you have just placed your order with the incorrect Latte or Cold Brew product, please email help@lacolombe.com with CANCEL/UPDATE in the subject line. We will do our best to hold your order before it ships so you can place an order for the correct item.
If you feel that you have identified a quality issue with one of our canned products, please contact our Client Service team at help@lacolombe.com. In your email, please provide the following information ( a clear picture works as well!)
Product Type (including flavor)
Best-By Date
Lot Number (on the bottom of the can)
Location of Purchase (including orders on our website)
Brewing Accessories and Merchandise
Unused merchandise and unopened brewing equipment can be returned to our warehouse within two weeks of purchase for a full refund or exchange.
Returns can be shipped to:
La Colombe Coffee Roasters
2620 E. Tioga Street
Philadelphia, PA, 19134
For opened items that have an issue, please contact the manufacturer to confirm the warranty of the product and to request a replacement. If it is unclear who you should reach out to for an issue with merchandise or brewing equipment, you can contact us by emailing help@lacolombe.com and we can help!
Teas
Unfortunately, we cannot accept returns or offer exchanges for Tea products. If you have questions or concerns regarding this, please reach out to help@lacolombe.com, and our Client Service team can assist.
Café Purchases
For coffee and merchandise purchased through one of our Cafes, we are unable to accept returns or exchanges through our website. Coffee in its original packaging and unused merchandise can be returned within two weeks to the Café from which it was purchased.
Please note that any orders placed online will be shipped and cannot be picked up at a retail cafe.
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