• What is the return policy?

Whole Bean or Ground Coffee

If you need to return your coffee, you have a generous 30-day window to contact us at [e-mail] to initiate a return. We're here to help you with any concerns or questions you may have.

To make the return process as smooth as possible, please ensure that the undesired coffee is returned in its original packaging. Let us know if you would like a refund or an exchange, and we'll take care of it for you.

If the product is being returned due to a La Colombe error, we'll gladly provide you with a prepaid return label.

Return Address:

La Colombe Coffee

2045 Wheatsheaf Lane

Unit 200

Philadelphia, PA 19124

Lattes and Cold Brew

We do not accept returns or exchanges for any of our latte or cold brew products. 

If you feel that you have identified a quality issue with one of our canned products, please get in touch with our Client Service team at [e-mail]. In your email, please provide the following information:

Product Type (including flavor)

Best-By Date (on the bottom of the can)

Lot Number (on the bottom of the can)

Location of Purchase (including orders on our website)

K-Cup Pods and Espresso Capsules
We do not accept returns or exchanges for any of our K-Cup Pod or Espresso Capsule products. If you have questions or concerns regarding this, please reach out to [e-mail], and our Client Service team can assist.

Brewing Accessories and Merchandise

Unused merchandise and unopened brewing equipment can be returned to our warehouse within (2) two weeks of purchase for a full refund or exchange.

For opened items that have an issue, please get in touch with the manufacturer to confirm the product's warranty and request a replacement. If it is unclear who you should reach out to for an issue with merchandise or brewing equipment, you can contact us by emailing [e-mail], and we can help!

Teas

Unfortunately, we cannot accept returns or offer exchanges for Tea products.  If you have questions or concerns regarding this, please reach out to [e-mail], and our Client Service team can assist.

Café Purchases

For coffee and merchandise purchased through one of our Cafes, we are unable to accept returns or exchanges through our website. Coffee in its original packaging and unused merchandise can be returned within two weeks to the café from which it was purchased. 

Orders placed online will be shipped and cannot be picked up at a retail cafe!

Additionally, returns/exchanges for cafe purchases must be handled in the cafe, and returns/exchanges for online purchases must go through our Client Service team and be shipped back to the warehouse rather than taken to a retail store location (our cafes are a separate business channel with a different payment system).