Shipping
- • My order is taking longer than usual, should I be concerned?
- • Can I place a large order for individuals across multiple locations (such as employee gifts)?
- • Can items in my order be sent to multiple addresses?
- • Does La Colombe ship internationally?
- • What are the details for Free Shipping on orders over $40?
- • Where are your products produced and shipped from?
Subscriptions
- • Why can't I locate my account containing my subscription?
- • Are decaffeinated options included in the rotating subscriptions?
- • Why are some Workshop coffees not available for ongoing subscriptions?
- • How can I pause or update my subscription?
- • How do I sign up for La Colombe subscriptions?
- • How do I change or add products to my subscription?
Orders
Returns
- • What is the return policy?
- • Can I return Draft Latte or Cold Brew cans?
- • Can I return roasted coffee if I do not like it?
- • Can you assist with issues of items purchased from another retailer?
- • Can I return Tea products?
- • How long does it take to receive a refund?
Payments & Promo Codes
- • Can I apply a promo code to my subscription (new or existing)?
- • How do I receive free shipping offers and other promotions?
- • I placed an order just before a promotion; can you honor the promotional price?
- • Is there a difference between an E-Gift Card and a physical gift card?
- • Is there a La Colombe rewards or points program?
- • When using Apple Pay, why couldn't I enter a promo code?