Returns & Exchanges
Online orders
Shop Pay Installments
Fulfillment & Shipping
- • How much do you charge for shipping? What are the shipping timeframes?
- • When will my order ship?
- • How can I track my order?
- • Does La Colombe ship internationally?
- • I only received some of my order. Were my items shipped separately?
- • Which shipping carrier does La Colombe use? What is UPS SurePost?
Order Issues
Promotions
- • How can I check the balance of my La Colombe gift card?
- • I placed an order just before or after a promotion. Can you honor the promotional price?
- • What happens if I add a one-time only product to my upcoming subscription order that is discounted due to a sale?
- • Can I apply a discount or promo code to my new or existing subscription?
- • I forgot to enter my discount/promo code!