Orders

Shipping

• • Why hasn't my order shipped?
• • Can I place a large order for individuals across multiple locations (such as employee gifts)?
• • Does La Colombe ship internationally?
• • I only received some of my order. Were my items shipped separately?
• • My La Colombe order was returned to the original sender.
• • My item(s) arrived damaged. How can I get a replacement?

See all 8 articles

Subscriptions

• • Are decaffeinated options included in the rotating subscriptions?
• • Why are some coffees not available for ongoing subscriptions?
• • How can I make changes to my subscription?
• • I have an active subscription but the site says there is no account associated with my email.

Orders

• • I placed an order but need to make changes.
• • How can I track my order?
• • How do I know if my order was placed successfully?
• • I received the wrong item(s) in my La Colombe order!

Returns

• • What is the return policy?
• • Can you assist with issues of items purchased from another retailer?
• • How long does it take to receive a refund?
• • What are my options if equipment purchased on your website is faulty or breaks within the warranty period?

Payments & Promo Codes

• • How can I check the balance of my La Colombe gift card?
• • Is there a La Colombe rewards or points program?
• • Can I apply a discount or promo code to my new or existing subscription?
• • I placed an order just before a promotion. Can you honor the promotional price?
• • Why is my gift card not being accepted on the website or at a retail cafe?
• • I forgot to enter my discount/promo code!

Sending Gifts

• • I'm sending an order as a gift. Will the recipient see the prices?