Shipping
- • Why hasn't my order shipped?
- • Can I place a large order for individuals across multiple locations (such as employee gifts)?
- • Does La Colombe ship internationally?
- • I only received some of my order. Were my items shipped separately?
- • My La Colombe order was returned to the original sender.
- • My item(s) arrived damaged. How can I get a replacement?
Subscriptions
- • Where can I find when my most recent order shipped?
- • What happens if I start a subscription for a product that is discounted due to a sale?
- • What happens if I add a one-time only product to my upcoming subscription order that is discounted due to a sale?
- • How do I combine my subscriptions?
- • How do I change my credit card on file?
- • How to update your address for future subscription orders:
Orders
Returns
Payments & Promo Codes
- • How can I check the balance of my La Colombe gift card?
- • Is there a La Colombe rewards or points program?
- • Can I apply a discount or promo code to my new or existing subscription?
- • I placed an order just before a promotion. Can you honor the promotional price?
- • Why is my gift card not being accepted on the website or at a retail cafe?
- • I forgot to enter my discount/promo code!