• Is there a difference between an E-Gift Card and a physical gift card?

Yes!  Cafe gift cards are physical cards that contain a 16-digit number and can only be used in cafes.

E-Gift Cards (Codes) are combinations of 16 letters and numbers that can only be used on our website.

We understand that there can be confusion around the two options, so if you would like to transfer your balance from one type of card to the other, you can simply email our Client Service team at [e-mail].  Be sure to include the type of card you want to receive, along with the card number, and we will be happy to make the change quickly for you!