Depending on the products purchased, your order may be shipped via UPS or UPS SurePost. Although you do not have the option to select a preferred carrier when placing your order, we understand that service for each varies depending on where you live. If you have any questions or experience difficulties with a delivery, please contact our Client Service team and we'll do our best to help!
SurePost is a service designed for small, lightweight parcels. UPS picks up parcels from our warehouse and routes them to the UPS center closest to the delivery address. From there, UPS transfers the package to USPS for final delivery, or UPS keeps the package in its network and combines it with other packages heading toward the final destination. This service allows guarantees that we are able to send orders to PO boxes – which is something we cannot do with other ground services.
You may have seen a delivery notification in which UPS handed the package off to USPS for the final delivery. You can find the USPS tracking information through the UPS tracking number provided in your order shipping confirmation email.